Return and Refund Policy

Last updated: 2 September 2026

At Cuvante™, we want you to feel confident ordering our hydrocolloid blemish patches. This policy explains your cancellation, return and refund rights.

1. Change-of-Mind Cancellations

If you purchase from Cuvante™ online, you may cancel your order within 14 calendar days of receiving your goods, without giving a reason, subject to the hygiene exception below.

To exercise your right to cancel, email support@cuvante.store before the 14-day period ends. Please include your order number, the email address used at checkout and the products you wish to return.

After notifying us, you have a further 14 calendar days to return the eligible goods using the return instructions we provide.

2. Hygiene and Sealed Products

For hygiene and customer-safety reasons, hydrocolloid patch products must be returned unopened, unused and in their original sealed packaging.

Where a product is supplied sealed and is not suitable for return for health-protection or hygiene reasons once unsealed, the right to cancel may no longer apply after the seal has been broken.

This does not affect your rights if an item is faulty, damaged or incorrectly supplied.

3. Return Instructions

Do not send returns or physical correspondence to our Austrian administrative head office.

Cuvante™ Skincare
Leobersdorfer Straße 119
2560 Berndorf
AT, Austria

This is an administrative office only and is not a returns-processing centre. For all return, refund, cancellation or product enquiries, contact support@cuvante.store first.

Once your return request is approved, we will provide the applicable return instructions. Unauthorised packages sent to the administrative office cannot be processed there and may be returned to sender.

4. Return Postage

For a change-of-mind return, you are responsible for the cost of returning the item unless we confirm otherwise in writing.

If an item is faulty, damaged on arrival or incorrectly supplied, contact us at support@cuvante.store before returning it. We will review the issue and provide an appropriate resolution.

5. Refunds

Once we receive your eligible return, or receive evidence that it has been sent back where applicable, we will inspect it and process any approved refund.

Refunds are issued to the original payment method within 14 calendar days of receiving the returned goods or acceptable evidence of return, whichever is applicable under consumer law.

As UK standard delivery is free, there is no standard delivery charge to refund. Where a refund is due for a faulty, damaged or incorrectly supplied item, we will deal with the issue fairly and in accordance with your statutory rights.

6. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, contact support@cuvante.store within a reasonable time. Include your order number and clear photographs where possible so we can assess the issue promptly.

Nothing in this policy limits your statutory rights under applicable consumer-protection law.